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  Frequently Asked Questions If the FAQs below does not address your issue, please send your inquiry to Surfing Traffic Exchange Customer Service at
Support Services.

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QUESTIONS:

What is Surfing Traffic Exchange?
How does Surfing Traffic Exchange work?
How do I earn credits?
How do I setup my Surfing Traffic Exchange start page?
Why does my site counter differ from my credits used?
I have been clicking for hours, why haven't I received credits?
 

ANSWERS:

Q: What is The Surfing Traffic Exchange?

A: The Surfing Traffic Exchange is a autosurf exchange service designed to help people promote their
web sites.

Q: How does The Surfing Traffic Exchange work?

A: The Surfing Traffic Exchange will exchange credits for site views.
For each credit that you earn, your site will be viewed one time by another member on our system.

Q: How do I earn credits?

A: Credits may be earned in several ways:

1. The most common way is by using your Surfing Traffic Exchange start page for your browser. For every two pages you view through your Surfing Traffic Exchange start page, you will receive a one credit.

2. Referrals will also earn credits for you. You will earn credits for all of the clicks that your referrals earn from their viewing of their Surfing Traffic Exchange start pages - down for an incredible 5 levels!.

3. You may also purchase additional credits by logging in to your account and clicking on the
Purchase Credits link.

Q: How do I setup my Surfing Traffic Exchange start page?

A: First, you must get your start page web address. To get your start page address, you must login. Once you have your start page web address, you can the set it up for Internet Explorer or Netscape Navigator/Communicator:

In Internet Explorer: Select Tools at the TOP of your browser, then select Internet Options. Once in Internet Options, enter your Surfing Traffic Exchange start page address in the "Home Page" area. Click on "OK" or "Apply" and you're done.

In Netscape Navigator or Netscape Communicator: Click on "Edit" at the TOP of Netscape, then click on "Preferences". Enter your Surfing Traffic Exchange start page address in your "Home Page" area. Click "OK" and you are done.

Q: Why does my site counter differ from my credits used?

A: This is a common occurrence with ALL site exchanges. There are many reasons why your site counters/logs differ from the amount of credits issued by site exchanges. Before going into those reasons, you need to understand some basic concepts first.

Site exchanges deliver "credits"-- not necessarily hits. Typically, a page view exchange works like this: a "counting" frame is loaded at the top or bottom of the page, your web site starts to load in the main frame, and a credit is deducted from your account while a partial credit is added to the viewers account (after the allotted time).

Whether your site finishes loading in the amount of time allotted or not, a credit is still deducted from your account.

This is why site exchanges do not guarantee the amount of hits to your site (majority of exchanges have this listed in their Terms of Service). Site exchanges redirect traffic to your site. They do not store members' pages on their servers. They simply send the viewer to the members' URL.

With those concepts in mind, here are the most common reasons that site counters don't always match with credits in your account:

Your site loads too slowly: Often times, members sites do not load in the time allotted. If this happens, the member can choose to navigate to the next site without waiting for your site to load.
We don't expect our members to wait around for slow sites to load.

Your site counter/stat log are on a different server than yours: If you have an external stat tracker (Bravenet, HitBox, MyComputer, etc), it is possible that your site is loading at a different time than the stat tracker. It is possible that the viewer would move on to the next site before your stat tracker is loaded.

Your URL is not entered correctly in The Surfing Traffic Exchange: The URL in your account area should begin with "http://"

There should only be one URL per line without any extra lines in between URLs.

There should not be any spaces in URLs. Double check all your URLs. The Surfing Traffic Exchange will load any line of text (even if it is a space) and count that as a credit.

You've used credits elsewhere on The Surfing Traffic Exchange.

Q: I have been clicking for hours, why haven't I received credits?

A: You probably aren't receiving credits for one of the following reasons:

1. You aren't waiting long enough when viewing other sites. You MUST wait until the top frame says "Credit Received" before your account is credited.

2. You have more than one browser open to earn hits more quickly. If you have more than one browser open, you are CHEATING and are not receiving credits.

3. Your account has been placed on hold or no longer exists (this is usually for posting or promoting sites against our terms of service).

 

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